GameSpy: What specific elements of the game weren't where they were supposed to be? Artwork? Balancing? Network code? Bugs?

Jacobs: Actually, all of those things were in order. What it boiled down to was the fact that our earlier work on the Dwarf and Greenskin pairing was not as evocative as we believed it could be. We have always said that Warhammer Online was going to be great and we will not settle for anything less.

The original Dwarf and Greenskin areas played well, but the team has learned a lot since starting work on the game. We all believed that those areas could be made even better so they went back to this pairing, conducted an intense review of their work, and implemented new ideas and content. What has emerged from this is nothing short of spectacular.